Atendo: AI agents that handle each company's customers
A platform where each company gets its own AI support agent: it answers with the company's information, hands off to the team and keeps contacts and conversations organized.
- Client
- Atendo
- Industry
- AI customer service
- Market
- US and Latin America
- Service
- AI agent
Where they started
The client began with WhatsApp sales agents for specific industries and wanted to turn it into a general customer-service platform, where any company can set up its agent without a custom build.
What we built
- Many companies on one platform, each with isolated data.
- Team and roles for the people who work alongside the agent.
- Contacts, conversations and inbox in one place.
- Knowledge base with each company's content and FAQs.
- Industry modules —CRM, scheduling, quotes and orders— enabled by plan.
- English and Spanish interface.
Where it is today
The first version was used for more than a year, starting in 2025, by organizations such as Tecnológico de Monterrey and FlytBase. The new self-serve version is in development with the WhatsApp, Instagram and Messenger connections.