Maintenance plans. Pick one and carry on.
Operations
For a finished system that has to keep running.
- Managed hosting and database
- Monitoring with automatic alerts
- Daily backups
- Security patches
- Bug fixes, with no cap
- A reply within 48 business hours
Evolution
For a system in daily use that changes every month.
- Everything in Operations
- 8 hours a month of development
- A reply within 24 business hours
- Monthly report of hours
- Monthly call on priorities
Continuous
For the system at the centre of the operation.
- Everything in Evolution
- 20 hours a month of development
- A reply within 4 business hours
- Direct WhatsApp with whoever built it
- Quarterly cost review
You can stop whenever you want: the code and the infrastructure are already yours.
What each one covers
| Operations | Evolution | Continuous | |
|---|---|---|---|
Hosting and database Updates, versions and capacity. | Managed | Managed | Managed |
Monitoring With an automatic alert if the system stops responding. | Yes | Yes | Yes |
Backups Daily, with one test restore per quarter. A backup that was never restored is not a backup. | Daily | Daily | Daily |
Bug fixes On what we built, with no cap on how many. | Included | Included | Included |
Development hours Changes, adjustments and features. They do not roll over: what you are reserving is available capacity, and that runs whether it is used or not. | — | 8 a month | 20 a month |
Response time During business hours. | 48 hours | 24 hours | 4 hours |
Monthly report What was done, how many hours went into it, what is still open. | — | Yes | Yes |
Direct channel WhatsApp with whoever built the system, with no front desk in between. | — | — | Yes |
Cost review Of performance and infrastructure, with the optimisations applied. | — | — | Quarterly |
What no plan covers
New modules and full redesigns
Those are a project and are quoted as one. A monthly plan that promises to build anything ends up building nothing well.
Infrastructure usage
You pay the provider directly and it stays in your name. It is cheaper than paying it through us and it does not tie you to us.
On-call outside business hours
If the system needs it, it is arranged separately. Promising it in a plan would be promising something that cannot be sustained.
Does any of these look like what you need?
Half an hour, free, to understand what you need. If we can build it, you leave the call with the scope, the timeline and the price; if we can't, we tell you right there.